Fix a broken or stale connection

Banks occasionally require you to re-authorize a connection (for example after a password change or a security update on their side). Here's how to fix it.

Re-authenticate

1. Go to Banking and look for an account flagged Needs attention or Reconnect.
2. Click Reconnect and sign in again through the secure window.

If balances look wrong

• Trigger a manual refresh from the account menu.
• Check whether a recent transaction is still pending at the bank — pending amounts can shift.
• Make sure you haven't added the same account both as a connection and as a manual account.

Still stuck after reconnecting? Reach out from the chat widget and we'll investigate the connection.